Search ticket by Contact information
Please enter the email address that you provided when you submitted your rights request and then click "Verify Email"
- 1-800-SAMSUNG, when prompted, say "Privacy Rights"
- Samsung Electronics America, 85 Challenger Road, Ridgefield Park, NJ 07660
Request Options
Deletion request cannot be submitted because we do not have enough information to verify your identity.
Do you want to process a Do Not Sell request instead of Delete request?
Type of Identifier
Consumer Rights
Access Request
US residents can request access to the personal information that Samsung collected about them.
If you are a US resident, you may ask Samsung for a copy of the personal information Samsung collected about you. Samsung provides your data in industry-standard formats (.csv or .xlsx) to open and read easily. Videos, photos, and documents are not provided in response to these requests, but you can access them through the relevant service or app.
Delete Request
US residents can request deletion of personal information that Samsung has collected about them subject to certain exemptions.
You may ask Samsung to delete personal information associated with Samsung apps and services. Select the relevant apps or services to submit your request. Certain exceptions may apply.
Correct Request
US residents can request correction of personal information that Samsung maintains about them subject to certain exemptions.
You may correct certain of your personal information associated with your Samsung account or you may ask Samsung to correct other personal information Samsung maintains about you.
Do Not Sell or Share (Opt-out of Targeted Ads)
You can request that Samsung not sell your personal information, share it with third parties for cross-context behavioral advertising purposes, or process it for targeted advertising purposes.
This request will turn off targeted advertising. However, depending on the privacy preferences on your Samsung device or Samsung account, you may continue to receive personalized ads that are based solely on data that Samsung has collected directly from you. You can turn this off within the settings of your device or Samsung account preferences. You may continue to receive advertising that is contextual in nature, not based on your Personal Information.
Consumer Rights
Access Request
US residents can request access to the personal information that Samsung collected about them.
If you are a US resident, you may ask Samsung for a copy of the personal information Samsung collected about you. Samsung provides your data in industry-standard formats (.csv or .xlsx) to open and read easily. Videos, photos, and documents are not provided in response to these requests, but you can access them through the relevant service or app.
Delete Request
US residents can request deletion of personal information that Samsung has collected about them subject to certain exemptions.
You may ask Samsung to delete personal information associated with Samsung apps and services. Select the relevant apps or services to submit your request. Certain exceptions may apply.
Correct Request
US residents can request correction of personal information that Samsung maintains about them subject to certain exemptions.
You may correct certain of your personal information associated with your Samsung account or you may ask Samsung to correct other personal information Samsung maintains about you.
Do Not Sell or Share (Opt-out of Targeted Ads)
You can request that Samsung not sell your personal information, share it with third parties for cross-context behavioral advertising purposes, or process it for targeted advertising purposes.
This request will turn off targeted advertising. However, depending on the privacy preferences on your Samsung device or Samsung account, you may continue to receive personalized ads that are based solely on data that Samsung has collected directly from you. You can turn this off within the settings of your device or Samsung account preferences. You may continue to receive advertising that is contextual in nature, not based on your Personal Information.
List 3rd Parties Request
Oregon residents can request a list of specific third parties that have received their personal data or any personal data from a controller.
Privacy Rights
Access Request
US residents can request access to the personal information that Samsung collected about them.
Delete Request
US residents can request deletion of personal information that Samsung has collected about them, subject to certain exemptions.
Correct Request
US residents can request correction of personal information that Samsung maintains about them subject to certain exemptions.
Do Not Sell or Share (Opt-out of Targeted Ads)
You can request that Samsung not sell your personal information, share it with third parties for cross-context behavioral advertising purposes, or process it for targeted advertising purposes.
This request will turn off targeted advertising. However, depending on the privacy preferences on your Samsung device or Samsung account, you may continue to receive personalized ads that are based solely on data that Samsung has collected directly from you. You can turn this off within the settings of your device or Samsung account preferences. You may continue to receive advertising that is contextual in nature, not based on your Personal Information.
Privacy Rights
Access Request
US residents can request access to the personal information that Samsung collected about them.
Delete Request
US residents can request deletion of personal information that Samsung has collected about them, subject to certain exemptions.
Correct Request
US residents can request correction of personal information that Samsung maintains about them subject to certain exemptions.
Do Not Sell or Share (Opt-out of Targeted Ads)
You can request that Samsung not sell your personal information, share it with third parties for cross-context behavioral advertising purposes, or process it for targeted advertising purposes.
This request will turn off targeted advertising. However, depending on the privacy preferences on your Samsung device or Samsung account, you may continue to receive personalized ads that are based solely on data that Samsung has collected directly from you. You can turn this off within the settings of your device or Samsung account preferences. You may continue to receive advertising that is contextual in nature, not based on your Personal Information.
List 3rd Parties Request
Oregon residents can request a list of specific third parties that have received their personal data or any personal data from a controller.
Verification
We sent you an e-mail. consumer@samsung.com
Please check your email account to retrieve the Verification Code. Enter the code into the field below
Appeal Submitted
We will respond to your appeal in a timely manner.
By clicking 'CLOSE' button, you will be returned to the 'US Privacy Rights Portal Home' page
How do I find the Identifier?
| Identifier | Definition |
|---|---|
| IFA (Google) | To find your Android Advertising Identifier, open the Google Settings app on your Android device and click on "Ads." Your Advertising Identifier will be listed at the bottom of the screen. |
| IFA (Apple) | |
| PSID | By TV model year: Model between 2016~2019 Settings > Support > Terms & Policy > Reset PSID > PSID Model between 2014~2015 Menu > Smart Hub > Terms & Policy > Reset PSID > PSID |
| UID Cookie Value | Click below URL to obtain your cookie value: https://rtb.adgrx.com/users/myuid |
Identifier Definition
- Ads (TV / Mobile)
- Customer Service
- Direct Marketing(by Email and Digital)
- Shopping(Online and Offline)
- Samsung Rewards
| Identifier | Definition |
|---|---|
|
- IFA (Google) - IFA (Apple) |
The IFA is an Identifier for Advertising. It is a unique value that is completely disconnected from any hardware/device ID, MAC Address, IMEI or IP address that provides device identification. If a user hasn't limited ad tracking, any app or device must store and send an IFA as part of any ad request. Privacy requests can be submitted for TV Ads related data by using an IFA. |
| - PSID | This is your Personalized Service ID (PSID). Your Smart TV viewing history and usage information collected for the purposes of providing interest based advertisements will be linked to the PSID, which is a randomized, non-persistent, and resettable device identifier. You may reset your PSID at any time by visiting the Settings menu on your Smart TV and, once reset, your Smart TV viewing history and Smart TV usage information with respect to interest based advertisements will be de-linked from its previous PSID. Privacy requests can be submitted for TV Ads related data by using a PSID. |
| - UID Cookie Value | Most cookies contain a unique identifier called a Cookie ID - a string of characters that websites and servers associate with the browser on which the cookie is stored, or which is used to recognize your browser later on. Privacy requests can be submitted for TV Ads related data by using a Cookie ID. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using an email address. |
| - Mobile Number | This is the mobile number you provide to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using a phone number. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address at which you receive direct marketing from Samsung. Privacy requests can be submitted for Direct Marketing related data by using an email address. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using an email address. |
| - Mobile Number | This is the mobile number you provide to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using a phone number. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using an email address. |
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Attention
Samsung Free
Note: By submitting a deletion request for Samsung Free, your favorite, recently viewed, and disabled channels will also be deleted from the Samsung TV Plus (Mobile/Web) and Samsung TV Plus for Smart TV services.
Attention
Samsung TV Plus(Mobile/Web)
Note: By submitting a deletion request for Samsung TV Plus (Mobile/Web), your favorite, recently viewed, and disabled channels will also be deleted from the Samsung Free and Samsung TV Plus for Smart TV services.
Attention
Samsung Wallet
Note: Your deletion request for Samsung Wallet does NOT include information collected by Samsung Pass. To request deletion of information collected by Samsung Pass, either include the Samsung Pass service with this request or submit a deletion request for Samsung Pass separately.
Note: Your deletion request for Samsung Wallet does not impact your credit card details or cashback balance. You can change your credit card details directly from within the Samsung Wallet or Samsung Pay apps.
Attention
Samsung Wallet
*** Note: Your access request for Samsung Wallet does NOT include information collected by Samsung Pass. For information collected by Samsung Pass, you must submit an access request for Samsung Pass.
Attention
Samsung Max VPN
*** Note: After your deletion request is completed, you will be signed out on all your devices and any active subscriptions assigned to your account will be cancelled without refund.
Attention
AI Home
*** Note: After your deletion request is completed, You'll no longer have access to this service.
Attention
Samsung TV Plus(Mobile/Web)
Note: By submitting a deletion request for Samsung TV Plus (Mobile/Web), your favorite, recently viewed, and disabled channels will also be deleted from the Samsung Free and Samsung TV Plus for Smart TV services.
Samsung Free
Note: By submitting a deletion request for Samsung Free, your favorite, recently viewed, and disabled channels will also be deleted from the Samsung TV Plus (Mobile/Web) and Samsung TV Plus for Smart TV services.
Attention
Samsung Wallet
Note: Your deletion request for Samsung Wallet does NOT include information collected by Samsung Pass. To request deletion of information collected by Samsung Pass, either include the Samsung Pass service with this request or submit a deletion request for Samsung Pass separately.
Note: Your deletion request for Samsung Wallet does not impact your credit card details or cashback balance. You can change your credit card details directly from within the Samsung Wallet or Samsung Pay apps.
How to contact customer service
You may contact Samsung's Customer Service Center
as Indicated Below.
-
- By telephone, at 1-800-SAMSUNG. When promted say "Exercise my Privacy Rights"
- Please have your ticket number ready when you contact our call center.