The California Consumer Privacy Act (CCPA) is the law that provides privacy rights to consumer. At Samsung, we extend CCPA privacy rights to all US residents.
You can request access to the personal information that Samsung has collected about you.
You can request Samsung to delete personal information about you.
You can opt out of having your personal information shared with third parties.
To get started with a request, select the Create Request button below.
Please enter a Ticket number. Can't Locate Your Ticket Number?
If you prefer not to make your request online, you may also submit your request by contacting our Customer Care Center at 1-800-SAMSUNG, when prompted, Say "Privacy Rights"
Deletion request cannot be submitted because we do not have enough information to verify your identity.
If you are a U.S. resident, you may ask Samsung to inform you what personal information Samsung collects about you. Simply select the app or service you use and submit a request.
You have the ability to request a copy of data associated with your Samsung Account.
Return Format: Samsung provides your data in industry-standard formats (.csv or .xlsx) to open and read easily. Videos, photos, and documents are not provided in here, but you can access them through it's service portal or app.
If you want to know about what personal information Samsung collects for each service,
Please click here
You may ask Samsung to delete personal information associated with a Samsung app or service they use. Simply select the app or service you use and submit a request. There are certain exceptions that may apply.
To complete the transaction for which the personal information was collected.
To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity.
To debug to identify and repair errors that impair existing functionality.
To exercise free speech, ensure the right of another individual to exercise his or her right of free speech.
To engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws.
To enable solely internal uses that are reasonably aligned with the expectations of add individual's relationship with the business.
To comply with a legal obligation.
To otherwise use the individual's personal information, internally, in a lawful manner that is compatible with the context in which the individual provided the information.
You can submit a request to Samsung to prevent the "sharing" of your personal information with third parties.
You can submit a privacy request to download a copy of category level information Samsung collects. Create a Samsung account to download a copy of all personal information associated with a specific service or application.
You can submit a request to Samsung to prevent the "sharing" of your personal information with third parties.
Please check your email account to retrieve the Verification Code. Enter the code into the field below
We will respond to your inquiry in a timely manner.By clicking 'CLOSE' button, you will be returned to the 'Response Status' page.
| Identifier | Definition |
|---|---|
| IFA (Google) | To find your Android Advertising Identifier, open the Google Settings app on your Android device and click on "Ads." Your Advertising Identifier will be listed at the bottom of the screen. Also, see the below URL for the instructions: https://www.adcolony.com/privacy-policy/finding-advertising-id/ |
| IFA (Apple) | See the below URL for the instructions: https://www.adcolony.com/privacy-policy/finding-advertising-id/ |
| PSID | By TV model year: Model between 2016~2019 Settings > Support > Terms & Policy > Reset PSID > PSID Model between 2014~2015 Menu > Smart Hub > Terms & Policy > Reset PSID > PSID |
| UID Cookie Value | Click below URL to obtain your cookie value: https://rtb.adgrx.com/users/myuid |
| Identifier | Definition |
|---|---|
|
- IFA (Google) - IFA (Apple) |
The IFA is an Identifier for Advertising. It is a unique value that is completely disconnected from any hardware/device ID, MAC Address, IMEI or IP address that provides device identification. If a user hasn't limited ad tracking, any app or device must store and send an IFA as part of any ad request. CCPA requests can be submitted for TV Ads related data by using an IFA. |
| - PSID | This is your Personalized Service ID (PSID). Your Smart TV viewing history and usage information collected for the purposes of providing interest based advertisements will be linked to the PSID, which is a randomized, non-persistent, and resettable device identifier. You may reset your PSID at any time by visiting the Settings menu on your Smart TV and, once reset, your Smart TV viewing history and Smart TV usage information with respect to interest based advertisements will be de-linked from its previous PSID. CCPA requests can be submitted for TV Ads related data by using a PSID. |
| - UID Cookie Value | Most cookies contain a unique identifier called a Cookie ID - a string of characters that websites and servers associate with the browser on which the cookie is stored, or which is used to recognize your browser later on. CCPA requests can be submitted for TV Ads related data by using a Cookie ID. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. CCPA requests can be submitted for customer service related data by using an email address. |
| - Mobile Number | This is the mobile number you provide to Customer Service for product support, repairs, product delivery, etc. CCPA requests can be submitted for customer service related data by using a phone number. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address at which you receive direct marketing from Samsung. CCPA requests can be submitted for Direct Marketing related data by using an email address. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. CCPA requests can be submitted for customer service related data by using an email address. |
| - Mobile Number | This is the mobile number you provide to Customer Service for product support, repairs, product delivery, etc. CCPA requests can be submitted for customer service related data by using a phone number. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. CCPA requests can be submitted for customer service related data by using an email address. |