You can request access to the personal information that Samsung has collected about you.
You can request that Samsung delete personal information about you.
You can request that Samsung correct the personal information Samsung maintains about you.
You can request that Samsung not sell your personal information, share it with third parties for cross-context behavioral advertising purposes, or process it for targeted advertising purposes.
You can appeal Samsung's decisions with respect to your privacy rights requests.
You can request that Samsung not sell your personal information, share it with third parties for cross-context behavioral advertising purposes, or process it for targeted advertising purposes.
You can appeal Samsung's decisions with respect to your privacy rights requests.
To get started with a new request, click the Create Request button below. To check the status of a prior request, or to appeal a decision about a prior request, enter your ticket number and click the Submit button below.
Please enter a Ticket number. Can't Locate Your Ticket Number?
For requests from California residents in their roles as employees, applicants, independent contractors, and other work-related roles, click here.
For requests from California residents who are personnel of a business customer, partner or vendor, click here.
If you prefer not to make your request online, you may also submit your request by contacting our Customer Care Center
at 1-800-SAMSUNG, when prompted, Say "Privacy Rights"
Deletion request cannot be submitted because we do not have enough information to verify your identity.
If you are a US resident, you may ask Samsung for a copy of the personal information Samsung collected about you. Samsung provides your data in industry-standard formats (.csv or .xlsx) to open and read easily. Videos, photos, and documents are not provided in response to these requests, but you can access them through the relevant service or app.
You may ask Samsung to delete personal information associated with Samsung apps and services. Select the relevant apps or services to submit your request. Certain exceptions may apply.
You may correct certain of your personal information associated with your Samsung account or you may ask Samsung to correct other personal information Samsung maintains about you.
This request will turn off targeted advertising. However depending on the privacy preferences on your Samsung device or Samsung account, you may continue to receive personalized ads that are based solely on data that Samsung has collected directly from you. For certain advertising-supported services such as streaming of videos or gaming, you will continue to receive advertising that will be contextual in nature, meaning based on the content viewed/stream and not based on your Personal Information. You may also need to review your privacy settings on your Samsung device as well as your preferences within your Samsung account in order to fully manage all privacy settings.
This request will turn off targeted advertising. However, depending on the privacy preferences on your Samsung device or Samsung account, you may continue to receive personalized ads that are based solely on data that Samsung has collected directly from you. You can turn this off within the settings of your device or Samsung account preferences. You may continue to receive advertising that is contextual in nature, not based on your Personal Information.
Please check your email account to retrieve the Verification Code. Enter the code into the field below
We will respond to your appeal in a timely manner.
By clicking 'CLOSE' button, you will be returned to the 'CCPA Portal Home' page
| Identifier | Definition |
|---|---|
| IFA (Google) | To find your Android Advertising Identifier, open the Google Settings app on your Android device and click on "Ads." Your Advertising Identifier will be listed at the bottom of the screen. Also, see the below URL for the instructions: https://www.adcolony.com/privacy-policy/finding-advertising-id/ |
| IFA (Apple) | See the below URL for the instructions: https://www.adcolony.com/privacy-policy/finding-advertising-id/ |
| PSID | By TV model year: Model between 2016~2019 Settings > Support > Terms & Policy > Reset PSID > PSID Model between 2014~2015 Menu > Smart Hub > Terms & Policy > Reset PSID > PSID |
| UID Cookie Value | Click below URL to obtain your cookie value: https://rtb.adgrx.com/users/myuid |
| Identifier | Definition |
|---|---|
|
- IFA (Google) - IFA (Apple) |
The IFA is an Identifier for Advertising. It is a unique value that is completely disconnected from any hardware/device ID, MAC Address, IMEI or IP address that provides device identification. If a user hasn't limited ad tracking, any app or device must store and send an IFA as part of any ad request. Privacy requests can be submitted for TV Ads related data by using an IFA. |
| - PSID | This is your Personalized Service ID (PSID). Your Smart TV viewing history and usage information collected for the purposes of providing interest based advertisements will be linked to the PSID, which is a randomized, non-persistent, and resettable device identifier. You may reset your PSID at any time by visiting the Settings menu on your Smart TV and, once reset, your Smart TV viewing history and Smart TV usage information with respect to interest based advertisements will be de-linked from its previous PSID. Privacy requests can be submitted for TV Ads related data by using a PSID. |
| - UID Cookie Value | Most cookies contain a unique identifier called a Cookie ID - a string of characters that websites and servers associate with the browser on which the cookie is stored, or which is used to recognize your browser later on. Privacy requests can be submitted for TV Ads related data by using a Cookie ID. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using an email address. |
| - Mobile Number | This is the mobile number you provide to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using a phone number. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address at which you receive direct marketing from Samsung. Privacy requests can be submitted for Direct Marketing related data by using an email address. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using an email address. |
| - Mobile Number | This is the mobile number you provide to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using a phone number. |
| Identifier | Definition |
|---|---|
| - Email Address | This is the email address you provided to Customer Service for product support, repairs, product delivery, etc. Privacy requests can be submitted for customer service related data by using an email address. |